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Before You Go

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Know Before You Go
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Food & Getting Around

Eating
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Getting Around
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Practical
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Winter Season — Daylight is currently 12h 0m. Levi 2°C, Wind: Moderate, Snow 52 cm·Kilpisjärvi -2°C, Wind: Low, Snow 88 cm·Saariselkä 1°C, Snow 72 cm Rovaniemi 2°C·Ruka 0°C, Wind: Moderate, Snow 51 cm·Ylläs 2°C, Wind: Moderate, Snow 52 cm
emergency Immediate Response Protocol

112

This is the universal emergency number in Finland for Police, Ambulance, and Fire. Operators speak English. No area code required. Works without a SIM card.

smartphone Critical Tool

Download the "112 Suomi" app. Calling through the app automatically shares your exact GPS coordinates with rescuers. Essential in wilderness areas.

flight_off

Flights Disrupted

What to do when the airport closes.

car_crash

Vehicle Breakdown

Stuck in snow? Do not leave the vehicle.

medical_services

Medical Help

Helpline 116 117 vs Emergency 112.

local_police

Police / Lost Item

Reporting crimes and lost passports.

event_busy

Booking Cancelled

Rights, refunds, and consumer disputes.

Finland is extremely safe, but lost or stolen items require a police report for insurance claims. Contact the Lapland Police (poliisi.fi) or call 112 for immediate theft.

Police & Lost Property

For general safety procedures and emergency contacts, see Peace of Mind.

lock Lost / Stolen Items

Finland is extremely safe, but lost passports or wallets happen. You need a police report for insurance.

Lapland Police Department

https://poliisi.fi/en/lapland-police-department arrow_outward

In emergencies, always dial 112

Online Reporting

https://asiointi.poliisi.fi/en arrow_outward

Easiest way for non-urgent theft/loss.

Rovaniemi Police Station

Hallituskatu 3 A, 96100 Rovaniemi

Open Mon-Fri during business hours.

gavel Booking Disputes

Tour cancelled last minute? Hotel overbooked?

  • • KKV (Consumer Authority): Finnish law is strict. If a service is not provided, you are entitled to a refund.
  • • Document Everything: Keep emails. If an operator verbally cancels, send an email immediately confirming the conversation.
  • • Credit Card Chargeback: If the operator ghosts you, contact your bank immediately.