priority_high Seasonal Reality: Daylight is currently 4h 12m. Headlamps mandatory after 2PM.

emergency Immediate Response Protocol

112

This is the universal emergency number in Finland for Police, Ambulance, and Fire. Operators speak English. No area code required. Works without a SIM card.

smartphone Critical Tool

Download the "112 Suomi" app. Calling through the app automatically shares your exact GPS coordinates with rescuers. Essential in wilderness areas.

flight_off

Flights Disrupted

What to do when the airport closes.

car_crash

Vehicle Breakdown

Stuck in snow? Do not leave the vehicle.

medical_services

Medical Help

Helpline 116 117 vs Emergency 112.

local_police

Police / Lost Item

Reporting crimes and lost passports.

event_busy

Booking Cancelled

Rights, refunds, and consumer disputes.

Police & Lost Property

lock Lost / Stolen Items

Finland is extremely safe, but lost passports or wallets happen. You need a police report for insurance.

Lapland Police Department

https://poliisi.fi/en/lapland-police-department arrow_outward

In emergencies, always dial 112

Online Reporting

https://asiointi.poliisi.fi/en arrow_outward

Easiest way for non-urgent theft/loss.

Rovaniemi Police Station

Hallituskatu 3 A, 96100 Rovaniemi

Open Mon-Fri during business hours.

gavel Booking Disputes

Tour cancelled last minute? Hotel overbooked?

• KKV (Consumer Authority): Finnish law is strict. If a service is not provided, you are entitled to a refund.
• Document Everything: Keep emails. If an operator verbally cancels, send an email immediately confirming the conversation.
• Credit Card Chargeback: If the operator ghosts you, contact your bank immediately.

Where to Stay

Before You Go

Food & Getting Around

112